These terms and conditions of use govern the purchases and use of the site https://store.gioielleriarossano.it by the user and constitute a contract between the user and Gioielleria Rossano di Rossana Rossano e Fratelli SAS. By making a purchase and browsing this web site, you are consenting to the conditions of use and policies that follow.

By making a purchase and browsing this web site, you are consenting to the conditions of use and policies that follow. The unavailability of one or more products in order, is duly reported before the purchase, so as to allow the user to be informed about the timing possibly different from the established for delivery.

The shipments are entrusted to the courier DHL and the goods travel with insured shipping at risk of Gioielleria Rossano di Rossana Rossano e Fratelli SAS.

If this is damaged during reception, please notify the customer by e-mail info@gioielleriarossano.it within 15 days, keeping the damaged products, invoices and packaging in their entirety and thus allowing the damage verification. Once the damaged product has been received, it will be the responsibility of the company to send an intact product equal to the previous one in a period of 30 days starting from the report.

The restitution by the customer is to be carried out at the following address:

Gioielleria Rossano

Corso Vittorio Emanuele II, 23
83100 Avellino (AV)
Italia

The shipping costs will be anticipated by the customer, to which they will be reimbursed by bank transfer within the same 30-day period referred to above. Having at heart the needs of each customer, you can contact the company if there were different needs from the described, by e-mail at info@gioielleriarossano.it or at the phone number +39 0825 36447.

PAYMENTS

Gioielleria Rossano di Rossana Rossano e Fratelli SAS accepts payments through Nexi.

Therefore we accept payments by: Visa, Mastercard, American Express, Visa Electron, rechargeable credit cards and Maestro debit cards. Then we also accept new payment systems, such as PayPal, Amazon Pay, Google Pay.

The card data is sent directly to the delegated bank to make and authorize the payment; under no circumstances will sensitive data regarding payment be transmitted or retained by archives or databases in the name of Gioielleria Rossano di Rossana Rossano e Fratelli SAS

The amount is charged at the end of the electronic payment process.
Contract

The order must be completed by the customer in its entirety, so as to allow the completeness of information necessary for processing the order and the subsequent delivery of the products. It will be the responsibility of Gioielleria Rossano di Rossana Rossano e Fratelli SAS, to send an e-mail order confirmation containing the specifications relating to products purchased, price, method and payment schedule. We recommend saving this e-mail to facilitate future contacts with the company and as a guarantee of proof of purchase. The receipt of the goods, except for any complaints about its non-compliance, means the moment of conclusion of the contract.

Prices and terms of payment

The prices indicated in the various sections of this e-commerce site include VAT, in compliance with applicable legislation. Before proceeding with the purchase, you can view the subtotal of the order in place, so as to proceed safely to the confirmation of purchase. The prices of the individual products shown on the site may vary due to reasons related to processing and the raw material used; it is necessary to consider as truthful those reported from time to time on the site, as it is constantly updated. The new prices cancel and replace all the previous ones accordingly.

Guarantee of conformity

All products for sale are covered by warranty for defects or defects inherent in the product itself, which allows the replacement of the goods by the company in case of proven verification of the defect. The channels to communicate any problems and defects of the products delivered, are the e-mail info@gioielleriarossano.it and the telephone number +39 0825 36447. They are excluded from this guarantee, damages caused by improper use, accidents, natural alterations and modifications deriving from the regular use of the product. The guarantee will also lose its effectiveness as a result of repairs or modifications made by unauthorized laboratories.

Rossana Rossano e Fratelli SAS guarantees that products will be delivered equal to those described and reported on the site. The images are intended to facilitate the recognition of the goods and may not exactly reflect the appearance of the product delivered; the reason for this is due to the quality and execution of individual photographs, as well as to the color settings defined by each computer.

Return policy

You can request returns for any product received, within 15 days from the delivery date, and proceed to return the goods within 30 days of receipt. The article must be unused, in its oiginal packaging with labels and protective material intact, and in the same condition in which it was at the time of receipt. Once returned, you can receive a return or a full refund. Please note that the shipping costs for returning the goods are the responsibility of the user, except for return in case of defective goods. Rossana Rossano e Fratelli SAS assumes no responsibility for any items lost during delivery of the return.

Rossana Rossano e Fratelli SAS reserves the right to review and make changes to these terms of use. When the user proceeds to purchase a product, the general terms and conditions applicable from time to time apply to the stipulated contract.